Every morning, Brodie Dugger walks into his office unsure of what to expect. As Director of IT, Dugger and his team of 5 manage the technology needed to run 14 clinics in 12 communities spanning 20,000 miles in northern Wisconsin.
Dugger joined the team in 2011 as the network administrator assisting two clinics and 35 employees. He never knew what the position would turn into, only that he was excited to remain in Ashland.
“I had been working in Minneapolis and hated it. It wasn’t somewhere I wanted to raise a family and was happy to return home.”
Born and raised in Ashland, Dugger attended Northland College and pursued his passion for hockey. His wife Becky is also from Ashland. The two have three children, one of whom is following dad’s footsteps and playing hockey… only as a goalie.
“He chose the one position I don’t know a thing about,” the former forward says. Despite that, he does his best coaching his son and dozens of other 8-10 year olds on the Ashland Squirts and couldn’t imagine being anywhere else.
“I love this place. I love the outdoors. The people are great. I love that destinations are measured in miles and not by how long it takes to drive somewhere,” he explains.
He also loves working at NorthLakes Community Clinic. But, it isn’t the technology he’s drawn to.
“It is the mission and the people I get to work with every day that I love about my job.” That’s a good thing since on average, Dugger and his team respond to about 500 IT tickets per month ranging from ‘my computer froze up’ to ‘our entire medical record system is down.’ Many of these tickets come with a frazzled staffer on the other end relying on Dugger and his team to get things resolved quickly so that staff can continue delivering quality care.
“I’m a people person. I enjoy working with a team member to understand what their tech problem is and then laying out very simply how we’re going to fix it,” he says. “I don’t necessarily speak tech or get excited about burying my head in a computer but I love solving people’s problems.”
A component of health care that’s often overlooked but critical in achieving NorthLakes’ mission to respond to the health care needs of our communities with an integrated array of quality services and actively remove barriers to care.